The core of my work involves meeting with customers who want to discuss flat roofing applications, either to prepare a specification and agree roof build ups or visiting sites to survey flat roofs that require replacement.
We work with merchants who sell our products, so visits to them are really important – to thank them for business and to offer design support if their customers require.
I do spend time in the office, these are normally full on days with a mix of meetings, preparation of quotes and specifications, calling customers concerning projects and arranging appointments for the weeks ahead. No day is typical day but I can live with that. I would not want it any other way.
There’s a lot to appreciate at Bailey, from the great management team right through to colleagues wanting to do their best for our customers. My favourite thing has got to be the flexibility of my role and the banter in the team…sorry that’s two things!
Meeting as many customers as possible, every day. All my customers deserve attention but it is important to prioritise, creating regular visits and calls, managing my diary, so I am not travelling from the east to the west of England on the same day.
You must always keep focused on the main goal and be continually working on and improving your customer relations and product knowledge. You must be prepared for rejections and projects that get delayed. Patience and perseverance are good characteristics to have, as projects might take years before an order is placed. If you are hardworking and remain positive, results will come.
Rocky – Not because I look like Sylvester Stallone, but because I had curly hair and was called Locky, then someone misheard it and the rest is history
Steak and chips with a good salmon/whitebait starter.
Jack Daniels<br? <h3=””>What do you like to do in your spare time? </br?>
Spend time with the family and anything to do with water sports.
For a start I would travel the world and do a farming season in New Zealand
Caribbean, LA and Austria.